Support Specialist with flair for Compliance
Strepa
Career opportunities
Strong social life
Located near public transit
International environment

Support Specialist 

Who are we?

BASE life science is a business and technology consulting company founded in 2007. Working exclusively within the life science industry, BASE is specialised in working on the customer side of IT projects and systems.

From our offices in Denmark and Switzerland, we serve customers across Europe. Over the last three years, we have experienced substantial growth. We believe that the combination of a problem-solving mindset and a tailored approach to each client will deliver significant value and lasting impact.

The job

We are looking for a Support Specialist with fair for Compliance with 3+ years of experience to be based at our headquarters in Lyngby, Denmark. You will mainly be involved in the following tasks:

  • Technical and functional support on critical cloud document management systems, primarily supplied by Veeva Systems (SaaS), for our customers 

  • System configuration and development of support procedures

  • Plan, drive and write change requests, periodic reviews and release review
    Work by the ITIL principles primarily within incident management, request fulfillment, and access management

  • Support users via mail and chat. Primarily back-office, but local customer contact may happen via occasional site visits

 

Required skills and experience:

  • Veeva Vault Administrator Certificate is a strong plus 

  • Experienced supporter and compliance worker 3+ years

  • GxP and Pharma experience required

  • ServiceNow or other ITSM-system experience

  • ITIL certification is a plus but not required

  • Strong oral and written skills in at least English and Danish

 

As a person you

  • like problem-solving and complex challenges  

  • have a positive attitude towards customers 

  • thrive with a continuous, service-minded approach

  • are focused on quality for our customers

 

What do we offer?

In short, we offer you an entrepreneurial work environment, where you will be able to quickly make an impact for our customers and for the development of our clinical practice. We also offer:

  • Ongoing learning and development opportunities

  • The informal style of management and communication with direct access to top management

 

ARE YOU INTRIGUED?

Please send your CV and cover letter as soon as possible. We will continuously evaluate incoming applications.

Your time and career are important to Strepa

… and you can expect honesty, respect, and constructive feedback from us.

As a candidate working with Strepa, we do our best to match you with companies, which reflects your values and ambitions and can contribute to your professional development so you stay passionate and motivated in your job.